A Gong exit becomes risky when the first real inventory happens after the contract clock is already running. The safe sequence is simple: find out what is there, prove that the artifacts are recoverable, size the transfer, and only then choose the final destination and schedule.

1. Inventory the account

Count calls across the full date range, not just the calls visible in a recent dashboard. Track how many calls have recordings, how many lack media, the total duration, the oldest and newest call dates, and the number of artifacts you expect to preserve.

For most teams, each recoverable call produces three useful artifacts:

  • the audio or video recording;
  • a speaker-attributed transcript;
  • structured metadata for future search, compliance, or analytics.

2. Test complete artifacts

A count alone does not prove the export path. Select calls from different points in the account’s history and verify the recording, transcript, and metadata together. Oldest, newest, and longest calls make a useful first cross-section because they expose age-related and size-related edge cases.

3. Keep the trial isolated

Call content is sensitive. A useful export trial should keep each customer’s artifacts in private, isolated storage, avoid persisting source credentials, and enforce a short deletion deadline. PortShift uses one private Cloudflare R2 bucket and one SQLite Durable Object per trial, with automatic deletion after three days.

4. Choose the destination before the full run

For a durable exit, use storage controlled by your organization. An S3 bucket lets your security team choose encryption, retention, lifecycle, replication, and access policies independently of the source platform.

5. Preserve an audit trail

The final export should be resumable and idempotent. Each file should have a stable destination path and a SHA-256 digest in a manifest so your team can verify what was moved and safely resume interrupted work without duplication.

The key decision is not whether the account looks exportable. It is whether you can demonstrate complete artifacts, quantify the remaining scope, and finish before access ends. PortShift’s three-day preview is designed to answer those questions before a purchase.